Warranty & Returns

 

Warranties:

All of our products come with a Warranty that covers any manufacturing fault with the product (faulty stitching, broken dome etc). If you have a product that you believe has a fault, then please email or call us to discuss the issue. 
Below is a list of our warranties periods for different product types.
All Duvets: 5 years
All Pillows: 2 years
Mattress Toppers: 5 years
Blankets: 2 years

Returns process for faults:

If we determine there is a fault, we will work with you on returning the product for repair or replacement at our cost. The full process for this will be determined on a case by case basis.

Incorrect Item Received/Purchased:

If you have received an item that isn’t what you ordered, wrong size, fill or other issue, then please contact us so we can arrange to replace it with the correct item. We do ask that you please double check the care label before contacting us incase an item has been placed in the wrong packaging.
If you purchased an item only to find you’ve ordered the wrong size, colour etc then you can contact us to discuss changing the order to the correct item, and we can work out additional payment or refund if it is a different priced item.

Returns process for incorrect item received:

Please contact us and let us know about this issue. We will then send out the correct item and work with you on returning the incorrect product to us at our cost. The full process for this will be determined on a case by case basis.

Returns process for incorrect item purchased:

We require you to cover the cost of returning the item to us. Once we have proof of the item being being sent back to us then we can arrange the replacement order.
If you are having trouble with returning the item, you can contact us and we can try and come up with a solution for you.

Product dissatisfaction:

We want you to love your purchase and for it to help get you the sleep you deserve. If you have received your product and it’s not quite living up to expectations then you can contact our team to discuss what options are available to you. This could be making a slight change to what you have received, or opting for a different product altogether. We will help to come up with the best solution for your needs.

Returns:

If you decide the product is not right for you and wish to return it for a store credit/refund then please contact us so we can discuss it with you. We would require that this decision be made within 30 days of the product being received and that it is in good condition. 

Returns process for Product dissatisfaction :

If you are returning your product to us so we can make changes to it, or exchange for another item then we require you to cover the cost of returning it back to us. We will then cover the cost of shipping it back out to you.
For returns you will need to follow the same process, and once it has arrived at our factory our team will assess the product then contact you to arrange store credit/refund.
If you are having trouble with returning the item, you can contact us and we can try and come up with a solution for you.

Return Process:

Please contact us via sales@eiderdown.com.au so we can work out the best solution for returning your product to us.